Privacy Policy

1. Introduction

CLiC ("we", "us" or "our") is committed to protecting your privacy and ensuring that your personal information is handled fairly, lawfully and transparently.

This Privacy Policy explains how we collect, use, store and protect your personal information when you:

visit our website;
contact us;
register for events or services;
subscribe to newsletters or updates;
submit enquiries through our website;
engage with our services.

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy legislation.

2. Who We Are

Organisation: CLiC

Operated by: Clearnorth Ltd

Registered Address:

The Flaxworks
Cleator Mill Business Park
Old Kangol Road
Cleator
Cumbria
CA23 3FA

Email: privacy@clearnorth.co.uk

Telephone: 01946 372172

3. Information We Collect

Depending on how you use our website, we may collect:

Information you provide

Name
Email address
Telephone number
Organisation
Job title
Event registrations
Enquiry details
Information submitted through contact forms

Information collected automatically

When you visit our website we may collect:

IP address
Browser type
Device type
Operating system
Pages viewed
Date and time of your visit
Referring website
Cookie and analytics information

4. How We Collect Information

We collect information when you:

complete online forms;
contact us by email or telephone;
subscribe to updates;
register for events;
interact with our website;
accept cookies;
communicate with us through social media.

5. How We Use Your Information

We use your information to:

respond to enquiries;
provide information about CLiC services and activities;
administer events and registrations;
improve our website;
understand how visitors use our website;
communicate important service updates;
comply with legal obligations;
protect our legal rights.

Where you have agreed, we may also send newsletters or marketing communications. You can opt out at any time.

6. Lawful Basis for Processing

We process personal information under one or more of the following lawful bases:

Consent
Performance of a contract
Legitimate interests
Legal obligation
Establishment, exercise or defence of legal claims

7. Sharing Your Information

We will never sell your personal information.

We may share information with:

trusted IT service providers;
website hosting providers;
event management platforms;
professional advisers;
regulators or public authorities where legally required.

All third parties are required to protect your personal information and process it only in accordance with applicable data protection legislation.

8. International Transfers

Where personal information is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

9. Data Security

We take appropriate technical and organisational measures to protect personal information against accidental loss, unauthorised access, disclosure or misuse.

These measures include:

secure hosting;
encrypted connections (HTTPS);
access controls;
password protection;
regular software updates;
staff awareness of data protection responsibilities.

10. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or to meet legal obligations.

Where information is no longer required, it will be securely deleted or anonymised.

11. Your Rights

Under UK data protection law you have the right to:

request access to your personal information;
request correction of inaccurate information;
request erasure of your information in certain circumstances;
restrict processing;
object to processing;
request data portability;
withdraw consent at any time where consent is the lawful basis for processing.

To exercise any of these rights, please contact:

privacy@clearnorth.co.uk

We will normally respond within one calendar month.

12. Cookies

Our website uses cookies to improve functionality, understand website usage and enhance your browsing experience.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

Please see our Cookie Policy for further information.

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites, and we encourage you to read their privacy policies.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our services.

The latest version will always be published on this website.

15. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

CLiC (Operated by Clearnorth Ltd)

The Flaxworks
Cleator Mill Business Park
Old Kangol Road
Cleator
Cumbria
CA23 3FA

Email: privacy@clearnorth.co.uk

Telephone: 01946 372172

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: https://ico.org.uk/make-a-complaint/

Policy Approval

Approved by: Davin Dhillon
Organisation: Clearnorth Ltd (on behalf of CLiC)
Effective Date: 02 July 2026